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Report SpywareLBE Desktop Helpdesk 4.0.188
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Software Description:
LBE Desktop Helpdesk - Easy to use helpdesk software - sensibly priced to suit all business sizes
Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.
What's New: 1. Allow renaming of Job, Problem To-do and Solution 2. New System Option to make entry in Solution field mandatory before closing Job 3. Add operator privileges to control if operators may change a Job's priority, change target completion datetime , close jobs, place jobs on hold.
Limitations: 45 Days Trial
Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.
What's New: 1. Allow renaming of Job, Problem To-do and Solution 2. New System Option to make entry in Solution field mandatory before closing Job 3. Add operator privileges to control if operators may change a Job's priority, change target completion datetime , close jobs, place jobs on hold.
Limitations: 45 Days Trial
Feature List:
- Easy to use - minimal training required
- Adapts to your organization structure
- You can give Operators only the system privileges they need
- Easy to switch databases - so you could maintain one for helpdesk, one for orders etc
- Custom Fields: These can be renamed by you and used to store information that your business needs
- Tutorials guide you through basic and advanced operations
- Complete Audit trail of what actions were taken and by whom
- Manage support contracts by expiry date and/or number of new Jobs
- Automatic escalation of Job Priority
- Transfer of jobs between operators
- Target completion dates make it easy to see problems are dealt with in time
- Track hours and cost spent
- Categorize and Prioritize jobs
- Maintain customer, contact and Asset/Inventory details. : Track down those 'problem machines'
- Link files to Helpdesk Jobs - useful for e.g. screen-dumps
- Child Jobs - which must be completed before it is possible to complete the 'Parent' Job
- Knowledge base makes it easy to find answers
- Monitor your helpdesk activity, performance and expenditure
- Most reports are presented as bar charts - easy to understand
- Reports are in html format making it easy to publish them to your management and/or customers
100% Clean:
LBE Desktop Helpdesk 4.0.188 is 100% cleanThis download (lbehdesk.zip) was tested thoroughly and was found 100% clean. Click "Report Spyware" link on the top if you found this software contains any form of malware, including but not limited to: spyware, viruses, trojans and backdoors.
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