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Report SpywareEasyService Help Desk 2.6.1
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Software Description:
EasyService Help Desk - a system for registration and watching users requests and questions
EasyService Help Desk is a system for registration and watching users' requests and questions in the local network.
Let's suppose that user of the local network has some problems or questions which he is going to send to IT-staff or to administrator. By means of program-client he creates request, which goes to the server.
Chief administrator/dispatcher receives notification about received request and examines it. He can appoint performer and redirect request to him. Performer in his turn receives notification about it. Administrator can delete notifications, send it to performers or change status, and performer just can change status.
User who sent request, has opportunity to look through changing of request status, which has information about date of the execution of request, about performer, answer to the question or prepared solutions (file attachments).
EasyService Help Desk is a system for registration and watching users' requests and questions in the local network.
Let's suppose that user of the local network has some problems or questions which he is going to send to IT-staff or to administrator. By means of program-client he creates request, which goes to the server.
Chief administrator/dispatcher receives notification about received request and examines it. He can appoint performer and redirect request to him. Performer in his turn receives notification about it. Administrator can delete notifications, send it to performers or change status, and performer just can change status.
User who sent request, has opportunity to look through changing of request status, which has information about date of the execution of request, about performer, answer to the question or prepared solutions (file attachments).
Feature List:
- Registration and watching users' requests in network TCP/IP (remote access support)
- There are 3 levels of the requests descriptions: general name, accurate definition and detailed description
- Editing database. There is ability to make changes in requests' descriptions and creating personal structure of requests
- Client-server technology (three program modules). Clients are users of network. Server it is the main administrator or dispatcher who receives requests and complaints from users
- Authorization
- 4 types program's users. Clients, Administrators/dispatchers, performers, observers. Clients are users of network who send requests. Administrators/dispatchers are users who can view requests, appoint performers and change request's status. Performers are users who can view requests (requests which was arrived to them) and change requests’ status and description. Observers are users who can view all requests and make reports
- User's control for requests with notifications and control by administrators and performers, watching of requests by observers
- There is ability to create reports
- E-mail notifications
- There is opportunity to send files. User can attach file to request. This file can be examine and edit by administrator or performer. Whereupon user can open changed file
- There are opportunities to exchange messages only between administrator and performer, the 'ping' function for checking clients' computers
- Many languages support. There are two languages available in program: English and Russian. There is opportunity to add configurations with any other languages
User Reviews:
- Very good soft. Simple and comfortable help desk.
I advise all to download it and try.
Simple interface - it very comfortably for dull users.
John W. - October 09, 2009 - 5/5 stars
100% Clean:
EasyService Help Desk 2.6.1 is 100% cleanThis download (EasyService.exe) was tested thoroughly and was found 100% clean. Click "Report Spyware" link on the top if you found this software contains any form of malware, including but not limited to: spyware, viruses, trojans and backdoors.
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