Tag: help desk

"Help desk" Definition:
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a help desk. In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a Help Desk may offer a wider range of user centric services and be part of a larger Service Desk.
(This definition is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Help desk".)

Related Software:

Index	Software Name / Developer / Description	Download	Buy Now

1	Radmin Remote Control 3.5.1 from Famatech Corp. Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. You can remotely access the same computer from multiple places and use advanced File Transfer function, multi-user Text and Voice chats, Remote Shutdown and ...	Download
2	Network Incident Tracker 2.0 from CiscoNet Solutions Network Incident Tracker is a support tool for Network Engineers. It is comprised of incident tracking along with common troubleshooting tools. It is designed to optimize support delivery and leverage thousands of valuable support hours. The tool enables tracking of problem resolution for support cases. The network support tools include Ping, Traceroute,...	Download
3	Live Chat Software & Help Desk Software 3.7.4 from mioot.com live chat help support Mioot Live Chat software is an expert in Help Desk Software solutions Offering Live Chat Support services since 2003. With Our Help Desk Software Live Support Agents can track the visitors information in real time and Chat with customers. This software is also bundled with e-mail and phone logging solutions. Advantages of Help Desk Software system Live ...	Download
4	ViewletBuilder 4 Professional (Linux) 4.5.11 from Qarbon ViewletBuilder's innovative content creation process has revolutionized the way in which software is presented and demonstrated. Comes with content management and reporting capabilities when used with ViewletCentral. The history of online demos can quite literally be divided into a pre-Viewlet era and the post-Viewlet era. Before ViewletBuilder intro...	Download
5	ViewletCam 2.0.245 from Qarbon The best and easiest tool to convert PowerPoint to the web. ViewletCam is an easy-to-use, rich media software tool from Qarbon that enables you to record, edit, enhance and publish full-motion videos from your PC, making it simple to quickly and easily produce compelling interactive content that engages your customers, prospects, partners and employees. ...	Download
6	ViewletBuilder 6 Enterprise (Win) 6.2.7 from Qarbon ViewletBuilders innovative content creation process has revolutionized the way in which software is presented and demonstrated. Comes with content management and reporting capabilities when used with ViewletCentral. The history of online demos can quite literally be divided into a pre-Viewlet era and the post-Viewlet era. Before ViewletBuilder introduce...	Download
7	ViewletBuilder 6 Professional 6.1.1 from Qarbon ViewletBuilders innovative content creation process has revolutionized the way in which software is presented and demonstrated. Comes with content management and reporting capabilities when used with ViewletCentral. The history of online demos can quite literally be divided into a pre-Viewlet era and the post-Viewlet era. Before ViewletBuilder introduce...	Download
8	BELLEROPHON HD 2.0 from Argonaut Systems Ltd. Organisations in virtually every industry sector rely on their IT systems to conduct business. The IT department’s ability to resolve technology issues and manage the ever-changing IT infrastructure is critical to support business goals. Bellerophon Helpdesk automates many aspects of call management, increasing efficiency which allows staff to focus on...	Download
9	Alchemy Help Desk 1.1 from Alchemy Lab Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain t...	Download
10	The Help Desk Toolkit 2.5 from Ovitz Taylor Gates The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager wh...	Download

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Tag: help desk