Folder HelpDesk - Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.
Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access or SQL Server database. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.
Excel reports facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $180/month for all kalmstrom.com products, unlimited number of users. Outlook 2007-2013, also Office 365.
What's New: Support for both 32 and 64 bit Office 2010 and 2013, many new features and enhancements
Limitations: 30 Days Trial
TAGS: Helpdesk, Call center, help desk software

Folder HelpDesk 13 is 100% clean
This download (FolderHelpDeskSetup.exe) was tested thoroughly and was found 100% clean. Click "Report Spyware" link on the top if you found this software contains any form of malware, including but not limited to: spyware, viruses, trojans and backdoors.

 

1. HelpDesk OSP, for Outlook and SharePoint 4 - Issue tracking and user support with Outlook and SharePoint
2. Public Folder HelpDesk 11.3 - Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.
3. Help Desk for IIS 2.2 - Web-based help desk software solution for delivering customer support.
4. FAQ Organizer Deluxe 4.2 - FAQ management software for Windows.
5. LBE Desktop Helpdesk 4.0.188 - Easy to use helpdesk software - sensibly priced to suit all business sizes
6. Business Messenger 1.4.0 - Send notifications directly to the users' desktop (from RSS, SharePoint, etc.)!
7. LiveChat 2.8.3.0 - LiveChat is an easy-to-use live chat software for online sales and support.
8. Polar Help Desk 5.0 - Web based help desk that tracks incidents, integrates with e-mail and more.
9. DEKSI CRM for Linux 4.5 - Multi-platform and scalable, on demand, web Enabled CRM Software for Linux
10. Polar Help Desk Free 4.1 - Web based help desk that tracks incidents, integrates with e-mail and more.