Lucid Help Desk - A Help Desk application for tracking bug releases and product enhancements
A complete Help Desk application for tracking bug releases and product enhancements. Produce Product Release reports for inclusion in your product updates.
Features:
Track Service Requests:
· Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests).
Service History:
· Maintain historical records showing who requested the service, who resolved the issue and how long it took to complete.
Integrated Employee Database:
· An integrated employee database allows you to maintain employee department, computer, and phone number information.
Automatic Notification:
· Support personnel are notified via a pop-up screen anytime a new service request is assigned to them. Email update messages are sent to the person reporting the problem as new status becomes available.
Multi-user, Client-Server application:
· Multiple users can log on to the system simultaneously and access the same data (Client-Server version only).
Additional Features:
· Additional product features are available through Lucid Enterprises Computer Consulting services.
Reports:
· Twenty (20) reports targeted for both support personnel and their managers are available for viewing and printing.

Lucid Help Desk 8.01.0007 is 100% clean
This download (HELPDESK.zip) was tested thoroughly and was found 100% clean. Click "Report Spyware" link on the top if you found this software contains any form of malware, including but not limited to: spyware, viruses, trojans and backdoors.

 

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