Web Help Desk - Affordable, web-based helpdesk software for ticketing & asset management.
Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with
Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds' helpdesk software streamlines the help desk ticket process from request to resolution, manages and tracks the full lifecycle of hardware and software assets, supports self-resolution of issues with a searchable knowledge base and is incredibly affordable.
SolarWinds Web Help Desk improves ticket resolution by:
Automatically generating tickets. Tickets can be generated from the web-based self service portal, can be generated via email or can automatically created and prioritized directly from SolarWinds alerts. Routing tickets to the right person at the right time. Tickets can be routed based on priority and who is on call.
Customizing forms, workflow configurations and email templates. Easy-to-use and customizable, Web Help Desk is great bank for your buck.
Includes easily-customizable and dynamic ticket forms with unlimited custom fields
Dynamically routes and assigns help desk tickets to a specific technician or group of technicians
Automatically converts service request emails into a trouble tickets, including file attachments
SolarWinds Web Help Desk eliminates the errors, time inefficiencies, and opportunity costs that plague manual asset tracking and audits.
Simplifies the management of both hardware and software client assignment and makes it a snap to build parent/child relationships between assets
Shows software licensing distributions across your network, including how many license keys of a particular software are in the field versus ready for assignment
Calculates warranty and lease end dates based on purchase order information
Tracks by asset type, status, location, manufacturer and model
Enables you to manage who uses what by associating an end user with a specific asset or group of assets
What's New: Automatic asset discovery with a built-in scanning engine to discover assets based on subnet or IP range using WMI, native integration with Server & Application Monitor to create tickets from alerts, assign and route tickets per the on-call schedule.
TAGS: IT Help Desk, Help desk software, helpdesk software

Web Help Desk 12.0 is 100% clean
This download (WebHelpDesk-12.0.0-x32-Eval-p12124.zip) was tested thoroughly and was found 100% clean. Click "Report Spyware" link on the top if you found this software contains any form of malware, including but not limited to: spyware, viruses, trojans and backdoors.

 

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